Privacy Policy
This Privacy Policy explains how Mithqab ("we", "our", or "the Platform") collects, uses, discloses, and protects personal data when you access or use our website and services. We are committed to protecting your privacy in accordance with the Saudi Personal Data Protection Law (PDPL) and applicable regulations in the Kingdom of Saudi Arabia. By using the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your data as described below.
1. Scope of This Privacy Policy
This Privacy Policy applies to:
Visitors to the Platform
Registered users, including Renters and Suppliers
Any interaction with the Platform, including account creation, bookings, and communications
This policy does not apply to offline agreements, payments, or interactions conducted directly between Renters and Suppliers outside the Platform.
2. Personal Data We Collect
We may collect the following categories of personal data:
2.1 Information You Provide Directly
Full name
Email address
Phone number
Company name and commercial registration details (for business users)
User account credentials
Equipment listings and booking details
Messages or inquiries sent through the Platform
2.2 Automatically Collected Information
IP address
Device type and browser information
Usage data (pages visited, actions taken, timestamps)
Cookies and similar tracking technologies
2.3 Booking & Operational Data
Reservation dates and durations
Equipment availability and scheduling data
Communication records between Renters and Suppliers on the Platform
3. Purpose of Data Collection
We collect and process personal data for the following purposes:
Creating and managing user accounts
Facilitating equipment listings, bookings, and reservations
Enabling communication between Renters and Suppliers
Improving Platform functionality and user experience
Providing customer support
Ensuring Platform security and preventing misuse
Complying with legal and regulatory obligations in Saudi Arabia
4. Legal Basis for Processing
We process personal data based on one or more of the following legal grounds under PDPL:
User consent
Performance of a contract or pre-contractual obligations
Compliance with legal obligations
Legitimate business interests, provided they do not override user rights
5. Data Sharing & Disclosure
We do not sell personal data. Data may be shared only in the following circumstances:
Between Users: Limited data is shared between Renters and Suppliers to enable bookings and communication.
Service Providers: With trusted third parties providing hosting, analytics, or technical support, subject to confidentiality obligations.
Legal Authorities: When required by Saudi law, court order, or government request.
Business Transfers: In the event of a merger, acquisition, or restructuring, subject to applicable laws.
6. Data Storage & Security
Personal data is stored securely using appropriate technical and organizational safeguards.
Access to personal data is limited to authorized personnel only.
We take reasonable measures to protect data against unauthorized access, loss, misuse, or disclosure.
Despite our efforts, no system is completely secure, and users acknowledge this risk.
7. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy.
Data may be retained longer if required by Saudi laws or regulatory obligations.
When data is no longer required, it is securely deleted or anonymized.
8. User Rights Under Saudi PDPL
Users have the right to:
Know what personal data is collected and how it is used
Request access to their personal data
Request correction of inaccurate or incomplete data
Request deletion of personal data, subject to legal exceptions
Withdraw consent where processing is based on consent
File a complaint with the relevant Saudi authority
Requests can be made through the contact details provided below.
9. Cookies & Tracking Technologies
The Platform uses cookies to improve functionality and user experience.
Users may control or disable cookies through their browser settings.
Disabling cookies may affect certain Platform features.
10. Third-Party Links
The Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Users are encouraged to review third-party privacy policies independently.
11. Children's Privacy
The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
12. International Data Transfers
If personal data is transferred outside the Kingdom of Saudi Arabia, such transfers will be conducted in compliance with PDPL requirements and with adequate safeguards in place.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on the Platform with an updated "Last Updated" date. Continued use of the Platform constitutes acceptance of the revised policy.
14. Contact Information
If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact:
Mithqab
Email: contact@mithqab.com
Phone: +966 (0) 51 059 0175